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Find Answers To Your Cynch Questions

Below are some of the most common questions we're asked about tanks, deliveries, fees and operations. If you can't find answers to your questions, just contact us.

Propane Tank Delivery

Can I exchange a tank that I purchased from another provider?

Yes, but it must be a standard grill-sized tank. If you don’t have an empty tank to exchange, you’ll need to order a spare tank from us.

Are there exchange requirements? Can I exchange an old tank?

The only requirement is that it must be a standard grill-sized tank. We do accept old or expired tanks to be exchanged for a fresh Cynch propane tank.


Do I need to be home to receive a delivery?

Nope, it’s easy...just give us instructions on where to leave your spare tank or access the tank you will be exchanging to help the delivery technician make the exchange or delivery efficiently. We are unable to provide delivery time windows, so it is important that you leave the tank in a secure location our driver can access, such as your driveway, in front of your garage or on your front porch. We will ask you to choose where you will be leaving your tank in the check-out process (just like package deliveries).

Is your delivery contactless?

Yes! Typically, all of our deliveries are contactless unless our driver runs into a problem locating your tank, or if there is an issue with your delivery and we would have to come and remedy that issue.


Can I schedule a time to meet my delivery technician for the service?

To be able to provide fast, low-cost service, we do not schedule appointments or delivery windows. We ask that exchange tanks be left in the area specified during the check-out process so that our driver can complete the delivery as efficiently as possible.

Can you deliver if my tank is not accessible from the outside of the house?

Unfortunately, our drivers are not allowed to enter a customer's home and we cannot leave a tank inside. We do offer several choices for accessible places to leave your tank, and we hope that we can work this out with you.

What are your delivery days and times?

It varies based on our delivery areas, but generally we deliver 5 days a week, from dawn to dusk. We start our days early to get you your tanks as early as we can. To help us avoid having a missed delivery, please have your tanks out by 7 am on the day of the exchange. It is much appreciated.

How does your driver know where to find my empty tank?

When you place your order, you’ll be presented with several tank location options. We offer two free options (front door and in front of the garage), and several more paid options for your convenience. When the driver arrives, they will see which tank location option you chose and go directly there to find your empty tank.


What are your delivery day options?

To make it as convenient as possible, we offer multiple delivery day options for you. In most zip codes you’ll have 2 to 3 standard, or free delivery days per week. We are also rolling out same day and express delivery options in select markets as a pilot. We hope to expand that everywhere very soon.


I forgot to leave my tank out. What should I do?

Please contact us at (888) 525-2899 to reschedule your delivery. The earlier you call, the better, so we don’t have to drive out to your address. Depending on the timing, we may work with you to reschedule for another day.

Can you connect/disconnect the propane tank to my grill?

Currently our focus is bringing you good quality fresh tanks right to your doorstep. We plan on adding some additional services in the future, but we do not offer connection or disconnection services at this time.


Cynch Service & Requirements

Is there any ongoing commitment to try Cynch?

Not at all! There is no subscription or commitment to use us. But we hope you'll love the convenience so much that you will order again! In fact, once you’ve set up an account, your next order “is a Cynch”!

What payment methods are accepted?

We currently accept Visa, Mastercard, American Express, and Discover payments, but we plan to expand those options soon.


What kind of tank connections do you support?

Cynch only sells Type 1 OPD tanks. We no longer carry Type 2 tanks. Type 2 tanks are very rare as grills requiring these tanks are no longer being manufactured. If you do have a Type 2 grill, you can purchase an adapter online.

Which connection type do I have?

A Type 1 valve is attached to a hose from your grill with a large plastic screw connection that must be completely tightened to engage the valve and operate properly. A type 1 valve also has an internal threaded fitting that allows the use of a POL connection in addition to the external plastic threaded fitting. A Type 2 connection is a spring-loaded connection; a metal ring on the tank slides back to engage the hose and snaps back into place to ensure a tight connection.

Propane Tanks

What is the difference between an EXCHANGE TANK and a SPARE TANK?

An EXCHANGE TANK is the term used when you give us your used tank in exchange for a Cynch tank containing a net weight of 15lbs of propane. The price for an EXCHANGE TANK is much lower, since we take your used tank with us. A SPARE TANK is just that - a spare, ready to use tank that you purchase without exchanging a used tank. Since you are buying both the propane and the steel cylinder, the price is higher than an exchange purchase.

How much propane do I have in my tank?

Our tanks are inspected and precision-filled with 15 pounds of propane, which is the industry standard and is the same as cylinders sold at nearly all large retail outlets.

Do you handle tank removal?

Upon a reasonable request, we do pick up unwanted used propane tanks. Please call our support team to schedule a pickup. Please never put a tank out with your normal garbage as it could be unsafe.

Propane Safety

What do I do if I smell gas or suspect a leak?

If you smell gas, and it is safe to do so, turn off the cylinder valve, turning it to the right (clockwise). If you are unable to turn off the valve, immediately leave the area and dial 911 or call your local fire department. Before you use the grill again, have a qualified service technician inspect your grill and cylinder.

How do you store spare tank?

Storing your Cynch propane tank is a necessity when cleaning up your outside area for late fall, winter and if you have a spare tank. Freezing temperatures do not pose a problem for propane; in fact, you don’t need to cover the tank outdoors. You can place the tanks on a piece of wood and store them uncovered or covered, outdoors. Never store your tank indoors.


Are there considerations for propane with extreme weather?

In extreme heat, which often accompanies drought conditions, make sure the 10 foot radius around your propane tank and your propane grill is clear of flammable materials. Remove any debris that is combustible or easily ignited, including leaves, brush, any vegetation, and rags.

 

Floods can move, shift, or damage gas lines and tanks.

 

High winds and hail—often accompanying hurricanes, tornadoes, and winter storms—can move, shift, or damage gas lines and tanks. If your propane tank becomes dislodged from its service line, it’s likely to be leaking gas out into the surrounding area. A spark from a fallen power line or other ignition source could pose a danger to anyone nearby. Debris and water can find their way inside regulators and controls, causing potential safety issues. If you have any doubts about your safety, leave the area immediately, alert AmeriGas or your utility company, and have your property inspected by a qualified building inspector or structural engineer before re-entering.